FAQ
Do you offer drop shipping services?
Yes, we offer drop shipping for select products. When you place an order, we can ship directly to your customers without including any promotional materials from our company
Is there an additional fee for drop shipping?
Drop shipment doesn't come with any extra costs on top of the regular shipping expenses.
Can I personalize the packing for orders that aresupplied via drop?
There may be the option of custom packaging upon request. To learn more, please get in touch with our sales team.
How can Icontact your customer support team?
You can reach us via email, phone, or live chat during business hours. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM.
Do you provide technical assistance for products?
Yes, our team can guide you with basic troubleshooting and product setup. For complex issues, we can connect you to the manufacturer’s support.
What is your response time for support requests?
We aim to respond to all inquiries within 24 business hours.
What is your return policy?
If a product is unused, in its original packaging, and with all of its accessories, it can be returned within 14 days after delivery.
Do returns incur restocking fees?
Yes, a restocking fee of up to 15% may apply for non-defective returns.
What is the process for initiating a return?
Before returning the item, get a Return Merchandise Authorization RMA by contacting our customer service department.
What shipping companies do you use?
FedEx, UPS, and DHL are our main shipping options, depending on the location and urgency.
Can I modify my shipping address onceI've placed an order?
Address changes are possible only if the order has not yet been dispatched. Contact our support team immediately to make changes.
Are you able to ship internationally?
We do ship all around the world. Delivery schedules and international shipping prices differ depending on the region.
: How do I make an account?
Fill out your information and confirm your email address by clicking the "Sign Up" button on our website.
How can I follow up on my orders?
An email with a tracking number will be sent to you as soon as your product ships. It is instantly trackable on the carrier's website.
Do you provide new clients with bulk discounts?
Yes, you can get discounts in bulk. Reach out to our sales representatives for a customized estimate.
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